DELIVERY AND PAYMENTS

DELIVERY

Depending on the item your order can take from one day to three weeks to be ready for shipment. It depends mainly from the colours of wool I have in stock. If I need to order your favourite colour it can take longer. Wool is coming to me from many locations abroad and I can not predict exactly when I get it. If you're in a hurry please feel free to get in touch via email (info@woolbyann.com) and let me know when you need it. I will always do my best.


Domestic shipments

Free of carriage for a minimum order of 499 PLN (in Poland only). If your order does not reach this amount, an additional fee of 17 PLN will be charged as a participation in the courier carriage cost.


International delivery

We aim to deliver your chosen items to the place of your choice in perfect condition and in the shortest possible time. We ship to all countries either via regular post office service or via DHL Air Mail. For all overseas orders, trackable and speedy delivery we recommend DHL. Choosing DHL email us to get a tracking number which can be used on www.dhl.com

woolbyAnn is not responsible for any duty fees & taxes that may apply in your country. This responsibility rests with the customer. If you have any queries, please contact your local customs or courier officer for more information.


Priority postal service via Polish Post Office

All items except of blankets

Blankets

Average delivery time

European Union

10 EUR

15 EUR

up to 5 days

USA, Canada

20 EUR

35 EUR

~15 days

Asia

25 EUR

35 EUR

~ 21 days

Rest of the world

35 EUR

45 EUR

~ 21 days


DHL Express Air Mail

All items except of blankets

Blankets

Average delivery time

European Union

20 EUR

25 EUR

1 day

USA, Canada

30 EUR

45 EUR

1-2 days

Asia

35 EUR

45 EUR

2-3 days

Rest of the world

45 EUR

55 EUR

2-5 days

For orders > 6kg  and carriage to non-European countries and Russia please contact us via e-mail (info@woolbyann.com) to confirm a carriage cost.



PAYMENT OPTIONS

We accept following payment methods: 
1) traditional bank transfer in PLN or EUR

  • Bank account number for transfers in PLN: 86114020040000330215613954 
  • IBAN for transfers in EUR: PL02114020040000311206552626

    2) credit card or e-transfer which is carried out through przelewy24 (only for orders in PLN and delivery in Poland)

    3) credit card or e-transfer which is carried out through PayPal (Europe) S.à r.l. & Cie, S.C.A with its registered office in Luxemburg at L-1150 (only for international orders in foreign currencies)

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